CaseGuide makes digital organization and analysis easy.

Incident handling is often high pressure, quick reaction, critical work. Being well prepared and well organized can make incident handling less stressful for incident responders. Having a incident management system such as CaseGuide enables collaboration and improves reporting to senior management. Access to all or parts of the case can be granted to users based on roles and permissions so that functional and hierarchical escalation can take place easily. Similarly, legal and public relations teams can be granted access all or parts of the case to keep them in the loop as the incident handling progresses.

Real-Time Collaboration

Many incident handlers work on initial drafts locally before uploading them to a secure area. CaseGuide’s Team Documents feature enables real-time collaboration within the system. All drafts, notes, forms, and documents can be worked on directly in the system, reducing data sprawl.

Out-of-Band

Incident responders cannot rely upon an organization’s infrastructure during an incident. Outages or disruptions may occur during incidents. If the scenario includes the possibility of a breach, incident handling should be managed and communications take place out-of-band. A secure system such as CaseGuide provides a mechanism for secure and reliable collaboration.

After Action Reports (AARs)

Once an incident handling process comes to conclusion, a well managed case in CaseGuide lends itself well to taking away lessons learned from the incident. The case in CaseGuide can be referred to later, as it serves as historical documentation for the case. Contemporaneous notes recorded in CaseGuide can be referred to and reported on in the future. Furthermore, the case record in CaseGuide can be referred to should any litigation occur in the future.